What is the Sodexo Meal Pass?
The Sodexo Meal Pass is a fully digital meal benefit solution. This card comes with a 5-year validity and is accepted at Sodexo-affiliated merchant outlets for the purchase of food and non-alcoholic beverages only.
Can I use my card as soon as I receive it?
The card is dispatched in an inactive mode for security reasons. The card must be activated before usage.
How do I activate my Sodexo Meal Pass?
The Sodexo Meal Pass is dispatched in an inactive mode for security reasons. The card must be activated before usage which can be done by following some simple instructions mentioned in the welcome kit that you will receive along with the card.
Activate your card online by visiting the card activation portal
How can I link my Sodexo Meal Pass to the Zeta mobile app? What are the benefits of using the Zeta mobile app?
The Sodexo Meal Pass integrates with Zeta’s digital platform to offer several benefits for employees. Downloading the Zeta app on your smartphone has the following benefits:
Is my card secured by a transaction PIN?
Yes, the Sodexo Meal Pass is a PIN-based card. You will receive your static PIN as part of the card welcome kit. You can also generate a SuperPIN on your own using the Zeta app. This SuperPIN is dynamic and generates every two minutes.
Do I need to memorise the static PIN?
You will need to memorise your PIN if you have not downloaded the Zeta app. If you have downloaded the Zeta app, you can simply use the SuperPIN feature.
Will I receive SMS alerts for my purchase and load transactions?
Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions. To receive SMS alerts, your mobile number must be registered with Sodexo. If your mobile number has not been provided by your employer, you can register the same with Sodexo at the time of card activation on the activation portal. You can also update your mobile number on the Zeta app. Please update the same to help us serve you better.
What are the charges for the Sodexo Meal Pass?
There are no charges applicable on purchase transactions with the Sodexo Meal Pass.
What can I purchase using my Sodexo Meal Pass?
The Sodexo Meal Pass can be used to purchase food and non-alcoholic beverages at Sodexo-affiliated merchant outlets.
Can I use my Sodexo Meal Pass for online purchases?
Your Sodexo Meal Pass can be used for online payments for the purchase of food and non-alcoholic beverages. Currently, this has been enabled at selected popular online food merchants.
Where can I get a list of outlets that accept the Sodexo Meal Pass?
There are two ways to find the merchant directory:
a) Download the Zeta mobile app and click on the ‘Merchant List’ option to view the list of Sodexo Merchant outlets
b) Find the Sodexo Merchant Web directory on https://outlets.sodexobenefitsindia.com/
Can I withdraw cash using my Sodexo Meal Pass?
No. As per law, the card can only be used to purchase food and non-alcoholic beverages..
What are the different methods to pay using the Zeta app?
The different methods to pay using the Zeta app are as mentioned below:
a) Zeta Code - Click on “Zeta Code”, generate an OTP by tapping on the screen, share the OTP with the vendor to pay and you’re done! Get the receipt for your purchase instantly.
b) QR code - Just scan the QR code at the merchant outlet and punch the amount to pay in less than 3 seconds
c) Shop ID - Enter the merchant’s Shop ID and pay the amount Please note that the above-mentioned payment methods can only be used at merchant outlets that have been enabled to accept such payments and will not be available at all Sodexo-affiliated merchant outlets.
What is KYC registration?
Know your customer ('KYC') is the process of a business (Sodexo) identifying and verifying its consumers (Sodexo Card Users). KYC guidelines are issued by the Reserve Bank of India (RBI). As per the RBI Master Direction, it is mandatory for all prepaid instrument issuers to complete their KYC. Currently Sodexo captures KYC information at the time of card activation itself.
Are there any limits to the amount that can be loaded on the Sodexo Meal Pass?
RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid cards. At the time of activating the card Sodexo obtains KYC details - minimum details (mandatory) and complete KYC (optional) of
If user provided minimum details the following rules apply:
a) Balance on Card (at any point) should be ≤ Rs. 10,000*
b) Cumulative credits per month should be ≤ Rs. 10,000*
c) Cumulative of debits per month ≤ Rs. 10,000*
d) Cumulative load per FY ≤ Rs. 1,00,000*
Within 12 months from the date of card issuance, the user will need to complete KYC, if not, no further credit allowed on the card.
Once the user completes KYC the card can be loaded with a value of up to Rs. 1,00,000*
*Note: These limits are prescribed by RBI and are subject to changes as and when mandated by RBI.
How do I change the card PIN?
You can change the card PIN via the Zeta app available on your smartphone or desktop.
What do I do if I forget the card PIN?
You can generate a new card PIN using the Zeta app on your smartphone or desktop or by simply using the dynamic SuperPIN to make transactions.
How do I check the balance on my Sodexo Meal Pass?
Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance. You can also view card balance on the Zeta app on your smartphone or desktop.
How do I ensure the safety of my Sodexo Meal Pass?
If you’re using the Zeta app to make payments, you can rest assured that your meal card can never be misused. With the SecureShield feature in our app, we’ve brought security into your hands. The SecureShield comprises of:
To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card together. If you have lost your card, please block your card at the earliest to avoid misuse of the card. You can block and unblock your card through the Zeta mobile app.
What should I do if my Sodexo Meal Pass is lost or stolen?
On loss of the card, you can easily block your card using the Zeta app in just a click. Open your Zeta app, go to ‘Settings’, click on your ‘Sodexo Meal Pass’ and turn on the ‘Block temporarily’ button to prevent transactions on your card. You can also reach out to Sodexo Customer Service team. The lost card will be blocked and the available amount would be issued to the cardholder in a replacement card only after the cardholder requests for a replacement card. You can raise a request for the replacement card by logging in on desktop interface.
Can I add an outlet of my choice in its network?
Kindly share the details of your favorite outlets at http://www.sodexobenefitsindia.com/users/#find-and-suggest-outlet Sodexo will try to affiliate outlet of your choice in the network.
What do I do with my unused meal and gift vouchers ?
As per the Reserve Bank of India’s master circular dated 11th Oct, 2017 the last date of acceptance of paper vouchers by the merchants was 30th June, 2018.
As a gesture of goodwill, we had given a grace period of 2 months for all our clients to return the unused vouchers to Sodexo until 31st Aug, 2018. In compliance with the RBI norms, starting 1st Sept, 2018, we will not be able to honour any unused voucher, since the voucher reading facility has shut down.