What is the Sodexo Meal Pass?

Sodexo Meal Pass is a rupee-denominated reloadable PIN based magnetic stripe prepaid card. It is a closed user group card that is accepted at Sodexo Merchant outlets that serve ready to eat food and non-alcoholic beverages. This card comes with a 5-year validity.

Can I use my card as soon as I receive it?

The card is dispatched in an inactive mode for security reasons. You will need to activate your Sodexo Meal Pass to enable usage.

How do I activate my Sodexo Meal Pass?

  • Once you receive your card you can activate using any one of the following methods:
  • Option 1: Activate your card online by visiting the card activation portal https://activation.sodexobrs.com
    • Enter your registered email address or mobile number
    • Enter the 12 digit-card reference number
    • Enter captcha details
    • Click on Get Activation Code
    • Enter the Activation Code that you have received via email or SMS
    • Click on Activate Card
  • Option 2: Activate your card via SMS
    • Send an SMS from your registered mobile number to 9225660070
    • Message format:
      CARD <space> ACT <space> 12-digit Card Reference Number Last 4 digits of your Card Number

Is my card secured by a transaction PIN?

Yes, the Sodexo Meal Pass is a PIN based card. You will receive your PIN as part of the card welcome kit.

Do I need to memorise this PIN?

Yes, you will need to memorise the card PIN, as you will need to enter this PIN when making a purchase transaction.

Will I receive SMS alerts for my purchase and load transactions?

Yes, Sodexo does send SMS alerts for purchase and load transactions. To receive transaction alerts, you must register your mobile number with Sodexo. You can do this at the time of card activation. Once your card is activated Sodexo’s activation portal will prompt you to update your mobile number. Please provide the same to help us serve you better.

What are the applicable charges while using the Sodexo Meal Pass?

No charges are levied to use the services of the Sodexo Meal Pass to the cardholder. However, additional charges might be levied in case of below circumstances:

  • Card Replacement Fee: ₹150/- for lost/ misplaced cards. Replacements due to technical issues are free of cost on a case to case basis
  • Insufficient Fund Fee: ₹2 per transaction that is declined due to insufficient balance
  • Inactive Card Fee
    • Meal Pass/ Resto Pass/ Cafeteria Pass – Rs. 20/- in case of below:
      • No credit to card for a period of 90 days
      • No card transactions for a period of 90 days

What can I purchase using my Sodexo Meal Pass?

The Sodexo Meal Pass can be used to purchase food and non-alcoholic beverages at Sodexo Merchant outlets.

Can I use my Sodexo Meal Pass to make payments against home delivery?

You can use your Sodexo Meal Pass to make payments against home delivery if the merchant you are purchasing from is equipped to support the same.

Can I use my Sodexo Meal Pass for online purchases?

Online purchases with food merchants is being enabled very soon.

Where can I get a list of outlets that accept the Sodexo Meal Pass?

  • You can visit our corporate website www.sodexobenefitsindia.com to access the Sodexo Merchant Web directory
  • Alternatively, you can download the Sodexo World mobile app to search for affiliated merchants and avail of exciting offers, make payments and much more

Can I withdraw cash using my Sodexo Meal Pass?

The Sodexo Meal Pass can only be swiped on POS Terminals at Sodexo's Merchant outlets. These cards are not enabled at any Bank ATM and no cash withdrawal is possible.

What is KYC registration?

RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid cards.
a)   If, the value on the card is less than the *minimum KYC limit prescribed by RBI; minimum consumer information is mandated. This is already provided by your company and the cardholder need not provide any additional information.
b)   When, the value on the card is greater than the prescribed limit the Cardholder will need to complete the KYC process
c)   Post KYC registration the card value can reach a maximum of Rs1,00,000.
*Note: The current minimum KYC limit prescribed by RBI is INR 10,000 and is subject to change as mandated by RBI

Are there any limits to the amount that can be loaded on the Sodexo Meal Pass?

Sodexo Meal Pass can be loaded only by the employer with any amount up to a maximum of INR. 1,00,000/-. When the value on the card exceeds the prescribed limit, it is mandatory for the Cardholder to complete the KYC registration process.

How do I change the card PIN?

You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

What do I do if I forget the card PIN?

You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

How do I check the balance on my Sodexo Meal Pass?

Every time you make a purchase, you will receive and email/SMS notification stating the updated card balance. You can also view card balance by logging on to the Cardholder Portal (visit the Sodexo Users section on the Sodexo website www.sodexobenfitsindia.com) or using the mobile app.

How do I ensure the safety of my Sodexo Meal Pass?

The Sodexo Meal Pass is a PIN based card. The PIN needs to be entered on the POS terminal at the time of every transaction. To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the Card together. If you have lost your Card, please block your card at the earliest to avoid misuse of the card.

What should I do if my Sodexo Meal Pass is lost or stolen?

On loss of the card, please block your card by calling the Customer Service or over the Cardholder Portal. The lost Card will be blocked and the available amount less charges would be issued to the Cardholder as a replacement card only after the Cardholder requests for a replacement Card.

Can Sodexo add an outlet of my choice in its network?

Kindly share the details of your favorite outlets at http://www.sodexobenefitsindia.com/users/#find-and-suggest-outlet Sodexo will try to affiliate outlet of your choice in the network.