What is Sodexo Multi-Benefit Pass?

Sodexo Multi-Benefit Pass is a prepaid card that can support multiple employee benefits on one card. It is a 2-in-1 card that consists of: 1) Meal card and 2) Multi-Benefit card (fuel, mobile, dress etc.). It is reloadable and comes with a 3-year validity.

Why do I see two cards?

One card is for Meal Benefits which can be swiped at Sodexo affiliated meal merchant outlets across India for the purchase of food and non-alcoholic beverages only. The other card is for non-meal benefits that can be used for payments at all outlets across the Rupay Network corresponding to the benefit you’re using. (Eg: Money in your Fuel benefit account can only be used at Fuel pumps)

What all employee benefits that are applicable to me?

The benefits you can avail on this card is decided by your company HR and it might be different for different employees depending on company policy. The limits are also set by the HR. Please reach out to HR for further clarity on your eligibility. Benefits can be either be on allowance model, where the company loads the benefit account in advance or on reimbursement model where the amount is reimbursed to your benefit account after bills/claims are approved by the company.

Is the card validity same for all benefits?

Yes, the card validity is 3 years for both the cards.

How do I use this card?

For allowance model:

  • Meal Benefits: Swipe the card at Sodexo affiliated meal merchant outlets across India for the purchase of food and non-alcoholic beverages only
  • Non-Meal Benefits: Insert the chip at RuPay accepting outlets to use your Non-Meal benefits. Our systems can automatically recognize the type of merchant you are making a payment towards and money will be deducted from the corresponding benefit account.

For reimbursement model, you will need to upload a copy of the bills via the Zeta App. The same will be transferred to your reimbursement account post approval from your company. This account can be used anywhere on RuPay network. However, money cannot be transferred to a personal bank account or withdrawn from here.

Is there an App I can use to Manage the card?

Yes, please download and use the Zeta app on your smartphone from Android/iOS Playstore to enjoy the following benefits:

  • Card Auto-Link – Your card will be automatically linked to the app when you login
  • Reset Card PIN - You can reset your card PIN through the app
  • SuperPIN – No need to remember your card PIN because you have the SuperPIN to your rescue. The SuperPIN is a dynamic PIN that is generated every two minutes on your app
  • Raise reimbursement claims – Simply click & upload pictures of your bills to raise a reimbursement claim
  • Track claims – view real-time status of your reimbursement claim
  • Exclusive offers and discounts - Avail exclusive offers and discounts
  • Swipe to pay - No need to enter OTPs. Simply swipe to authenticate and pay for online purchases.
  • Block and unblock card - Cards can be blocked or unblocked as per your needs
  • Track spends - Real-time in-app notifications on spends and credits
  • Access transaction history - Access transaction history on-the-go

For reimbursement model, you will need to upload a copy of the bills via the Zeta App. The same will be transferred to your reimbursement account post approval from your company. This account can be used anywhere on RuPay network. However, money cannot be transferred to a personal bank account or withdrawn from here.

Why does my benefit account always show zero balance on the Zeta app? (Eg: Fuel account, Mobile account, Business wear account etc.)

If your employer follows reimbursement model for a benefit (eg: Fuel, Mobile, Business wear etc.), you can pay via cash or personal debit/credit card and upload bills via the Zeta app to raise a reimbursement claim.

All claims are evaluated and approved by a back-end team of experts. All approved claims for a period are then accessed by your employer to arrive at your reimbursement amount for the period. This consolidated amount is loaded into your ‘reimbursement account’. This will happen at the end of the reimbursement cycle as defined by your employer.

Since the money will always be loaded into your ‘reimbursement account’ and not the ‘benefit account’, your benefit account balance will always be zero.

What Employee Benefits will I get on this card?

Your card will be loaded with benefits as selected by your employer. (Eg: Meal, Gift, Fuel, Telecom etc.)

What are the advantages of using this card?

The Sodexo Multi-Benefit pass Is a 100% digital employee benefits solution. Users of this card can enjoy the following benefits:

  • 100% Paperless reimbursement claims! Simply upload a picture of the bill through your app to raise a reimbursement claim. No more tedious tasks of collating and submitting paper bills
  • One card for all your benefits. No need to carry different cards for different benefits
  • Next-gen mobile app to manage benefits & claims on-the-go. Enjoy features like: Generate dynamic PIN, Change static PIN, View balance and much more.

How do I make a reimbursement claim?

You can make a reimbursement claim through the Zeta app by following these simple steps:

  • Swipe horizontally on the Zeta app home screen to find the Multi-Benefit card.
  • Find your benefit accounts located at the bottom of the screen.
  • Swipe up to find the required benefit account and click on it (E.g.: if you want to raise a claim for Fuel, please click on the Fuel benefit account)
  • Click ‘Upload Bills’ from the menu and upload required bills along with the necessary details.
  • Once your claim is approved by your employer, money will be loaded into your ‘Reimbursement account’

Can I start uploading bills as and when I spend?

Yes, you can start uploading the bills as and when you spend. Alternatively, you can upload all the bills together at the end of the month, as per the deadline set by your company HR.

What happens when a bill/claim is rejected?

You will receive a notification on the Zeta app.

What happens to the unused balance at the end of a month?

This depends on your company policy. If your company has opted for a ‘lapsing benefit’ , the balance will lapse as per the frequency defined by your company. If the company has not opted for a ‘lapsing benefit’ - The balance will be carried forward to the next month for all benefits. You can view the spends history on the Zeta App or on web portal for each of the benefits.

What happens if I don’t have enough balance under one benefit?

Let’s take an example. Suppose you’re transacting using your multi-benefit card at a fuel pump. Our system will automatically recognize it’s a fuel merchant and hence, deduct the money from Fuel Benefit. If sufficient amount is unavailable, the system will then check your gift account followed by the reimbursement account. The transaction will go through as long as sufficient balance is available across all these three accounts.

If you do not have sufficient balance across all three accounts, your transaction will fail. Also, an insufficient fund fee as mentioned in your welcome letter will be charged.

Why does my benefit account always show zero balance on the Zeta App? (Eg: Fuel account, Mobile account, Business wear account etc)?

If your employer follows reimbursement model for a particular benefit (Eg: Fuel, Mobile, Business Wear etc.), you can pay via cash or personal debit/credit card and upload bills via the Zeta App to raise a reimbursement claim.

All claims are evaluated and approved by a back-end team of experts. All approved claims for a period are then accessed by your employer to arrive at your reimbursement amount for the period. This consolidated amount is loaded into your ‘reimbursement account’. This will happen at the end of the reimbursement cycle as defined by your employer

Since the money will always be loaded into your ‘reimbursement account’ and not the ‘benefit account’, your benefit account balance will always be zero.

Can I use this card online?

Yes. The Meal card can be used on portals of Sodexo affiliated meal merchants. Please use the card details printed on the ‘Meal’ section of the card to make payments.

The Multi-Benefit Pass can be used on portals accepting RuPay. Please use the card details printed on the ‘Multi-Benefit’ section of the card.

How do I activate my card?

To activate your card online:

  • Visit the card activation portal https://activation.sodexobrs.com
  • Enter your official registered email address/ mobile number
  • Enter the 12-dgit card reference number (mentioned on the Welcome Letter)
  • Select the Officially Valid Document* and enter ID no.
  • Upload the document
  • Click on ‘Get Activation Code’
  • Enter activation code (received on email/ SMS)
  • Complete OTP-based mobile number verification
  • Click on ‘Activate Card’

*Please note: Officially Valid Document include Driving License, Passport & Voter’s ID

Where can I find the Card Reference Number?

The Card Reference Number is printed on the Welcome Letter sent as part of the card welcome kit (Physical card). This number is mandatorily required for activating the card; hence make sure that you retain the Welcome Letter until card activation.

I have lost the welcome letter and am unable to retrieve the Card Reference Number. What do I do?

If you have lost/ misplaced the welcome letter and did not note down the Card Reference Number (mandatory for card activation), all you need to do is visit the Sodexo card activation portalhttps://activation.sodexobrs.com

1) Select the option ‘Forgot Reference Number’
2) Enter your registered mobile number/ email address
3) Enter last 4-digits of your 16-dit card number
4) Enter captcha details and click on ‘Get Card Reference Number’

If the details you have entered are correct, you will receive the card reference number details via SMS or email on your registered mobile number or email address.

Is my card secured by a transaction PIN?

Yes, the Sodexo Multi-Benefit card is a PIN-based card. At the time of making a purchase, the cardholder can complete the transaction by either using the card PIN (that is received as part of card welcome kit) or by using the SuperPIN that can be generated on the Zeta app. This SuperPIN is dynamic and is refreshed every two minutes.

Will I receive SMS alerts for my purchase and load transactions?

Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions.

Can I withdraw cash using my card?

Cash withdrawal is not possible.

How do I change the card PIN?

You can change the card PIN via the Zeta app available on your smartphone.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

What do I do if I forget the card PIN?

You can generate a new card PIN using the Zeta app on your smartphone or by simply using the dynamic SuperPIN to make transactions.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

How do I check the balance on my card?

Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance. You can also view card balance on the Zeta app.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

How do I ensure the safety of my card?

Your Sodexo Multi-Benefit card comes with the following features to ensure the safety of your card:

  • PIN based authentication: Every transaction needs to be authenticated by a PIN for it to be approved.
  • SuperPIN: A dynamic PIN that’s valid for one transaction only (use only Super PIN option)

To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card together.

If you have lost your card, you can block your card at the earliest to avoid misuse of the card. You can block and unblock your card through the Zeta mobile app.

What should I do if my card is lost or stolen?

On loss of the card, it is recommended that you block the card immediately. You can use the Zeta app to temporarily block your card:

  • go to ‘Settings’, click on your ‘Sodexo Multi-Benefit Pass’
  • turn on the ‘Block temporarily’

To permanently block your card please dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

After blocking the card, please place a request with our customer care team for card replacement.

Will I be charged for the replacement card?

Yes, you will be charged a card replacement fee as mentioned in your welcome letter

Can I pay using Amazon Pay or Paytm on fuel pumps?

No, you will not able to pay via Amazon Pay or Paytm. However, you will be able to via Rupay enabled POS machines at the fuel pumps by swiping your card.

Will I be able to use Rupay Promotions?

Yes, all offers from Rupay will be applicable on your card.

Can I add an outlet of my choice in its network?

Kindly share the details of your favorite outlets at http://sodexo.live/suggest-us Sodexo will try to affiliate outlet of your choice in the network.

Is there any inactive fee on the Sodexo Meal Pass?

Yes, a card inactive fee as mentioned in your welcome letter will be charged if there is no credit/debit transactions on the card for 180 days.

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