What is Sodexo Premium Pass – Celebrations card?
Premium Pass – Celebrations is a Sodexo prepaid card that is accepted at all RuPay enabled merchant outlets. It is non-reloadable and has a 1-year validity.
Where can I use this card?
The Sodexo Premium Pass – Celebrations card can be used to purchase anything of your choice on the RuPay network comprising of:
How do I activate my Sodexo Premium Pass – Celebrations card?
All Sodexo Premium Pass cards are dispatched in an inactive mode for security reasons. The card must be activated before usage. Card can activated online or via SMS.
Where can I find the Card Reference Number?
The Card Reference Number is printed on the Welcome Letter sent as part of the card welcome kit (Physical card) or Welcome e-mail and Welcome SMS (Virtual card). This number is mandatorily required for activating the card; hence make sure that you retain the Welcome Letter/E-mail until card activation.
I have lost the welcome letter and am unable to retrieve the Card Reference Number. What do I do?
If you have lost/ misplaced the welcome letter and did not note down the Card Reference Number (mandatory for card activation), all you need to do is visit the Sodexo card activation portal https://activation.sodexobrs.com
If the details you have entered are correct, you will receive the card reference number details via SMS or email on your registered mobile number or email address
What are the benefits of using the Zeta mobile app?
Downloading the Zeta app on your smartphone has the following benefits:
Is my card secured by a transaction PIN?
Yes, the Sodexo Premium Pass is a PIN-based card. At the time of making a purchase, the cardholder can complete the transaction by either using the static PIN (that is received as part of physical card welcome kit) or by using the SuperPIN that can be viewed on the Zeta app. This SuperPIN is dynamic and is auto-generated every two minutes.
Alternatively, the user can also choose to complete the transaction using an OTP process. The OTP will be sent on the registered mobile number.
Will I receive SMS alerts for my purchase and load transactions?
Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions.
Can I withdraw cash using my Sodexo Premium Pass?
Cash withdrawal is not possible.
How do I change the card PIN?
You can change the card PIN via IVR at Sodexo Customer Service number or via the Zeta app available on your smartphone or at https://web.zetaapps.in/.
What do I do if I forget the card PIN?
You can generate a new card PIN via IVR at Sodexo Customer Service number or by using the Zeta app on your smartphone or at https://web.zetaapps.in/ or by simply using the dynamic SuperPIN to make transactions.
When does the card get blocked? Is there any limit on unsuccessful attempts?
The card gets blocked when there are 3 consecutive attempts with a wrong PIN. However, this is a temporary block and it last for 24 hours only.
What is the procedure to reset the password?
There are two ways to reset your password:
How do I check the balance on my Sodexo Premium Pass?
Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance. You can also check your card balance through IVR at Sodexo customer service number or on the Zeta app on your smartphone or at https://web.zetaapps.in/
How do I ensure the safety of my Sodexo Premium Pass?
If you’re using the Zeta app to make payments, you can rest assured that your card can never be misused. With the SecureShield feature in our app, we’ve brought security into your hands. The SecureShield comprises of:
To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card together. If you have lost your card, please block your card at the earliest to avoid misuse of the card. You can block and unblock your card through the Zeta mobile app.
What should I do if my Sodexo Premium Pass is lost or stolen?
On loss of the card, you can easily block your card using the Zeta app in just a click. Open your Zeta app, go to ‘Settings’, click on your ‘Sodexo Premium Pass’ and turn on the ‘Block temporarily’ button to prevent transactions on your card. You can also reach out to Sodexo Customer Service team. The lost card will be blocked and the available amount would be issued to the cardholder in a replacement card only after the cardholder requests for a replacement card.
What should I do when my Bank Sodexo Premium Pass has expired?
After card expiry, you can no longer use the Card or access the available balance.