Sodexo Meal Card Terms & Conditions


CARDHOLDER’S GUIDE FOR SODEXO MEAL PASS CARD & RESTO PASS CARD

These Terms & Conditions apply to and regulate the issuance and usage of Sodexo Meal / Resto Pass Cards provided bySodexo SVC India Pvt.Ltd. These Terms & Conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

DEFINITIONS

a. ‘Merchant’ shall mean any person or entity who has agreed to provide food and non-alcoholic beverages to the user of the Sodexo Meal / Resto Pass Card and includes its successors and assigns.

b. ‘Meal / Resto Pass Card(s)’ shall mean an electronic Pre-Paid (PIN Based) Card issued by ‘Sodexo‘ that may be used for purchasing food and non-alcoholic beverages from its respective defined Merchant network.

c. ‘Customer’ shall mean an organization which instructs ‘Sodexo‘ to issue Meal / Resto Pass Cards for the exclusive use of its employees / business associates etc.

d. ‘User(s) / Cardholder(s)’ shall mean an employee / business associate of the Customer who has been issued a valid Meal / Resto Pass Card by Sodexo. The terms "you" and "your" refer to an employee/ business associate of the Customer who has been issued a valid Sodexo Meal / Resto Pass Card (i.e. the ultimate beneficiary or the “Cardholder”)

e. ‘Valid Meal / Resto Pass Card’ shall mean Meal / Resto Pass Card issued by Sodexo; not expired or mutilated or altered and conforming to the issuers guidelines or instructions issued from time to time.

f. ‘PIN’ shall mean the 4 digit Personal Identification Number which will be handed over along with the Meal / Resto Pass Card in a secured and sealed kit This PIN will be used on the IVR for Cardholder authentication and on the POS Terminal as a transaction PIN.

g. ‘POS Terminal’ means an electronic Point of Sale (POS) Terminal installed by or on behalf of Sodexo at all the outlets of Merchants that are capable of reading Sodexo Meal / Resto Pass Card for the purpose of authorizing transactions.

CARD ACTIVATION & VALIDITY

Your Card must be activated before you can use it. You can activate your card online or via SMS.(Please refer to the FAQ section for more information on card activation) Once your Card is activated, it may be used until the “Validity” date printed on the Card. On that date, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance.

CARD USAGE

You may use the Card to make payments for purchase of food and non-alcoholic beverages from Sodexo‘s Merchants within India. The facility of balance transfer from one Card to another, cash withdrawal facility and the facility to make offline / MOTO transactions shall not be available on the Meal / Resto Pass Card. No interest shall be payable by Sodexo on the amount available/loaded on the Card. The Merchant will obtain authorization for the amount of your transaction. A transaction will not be authorized if it exceeds the available balance. However, in the event that such a transaction is authorized,due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount.

We may refuse to authorize a Card transaction if:

(a) the Card is reported lost or stolen
(b) we are uncertain whether the transaction is authorized by you
(c) the card has expired
(d) the available balance is insufficient
(e) the transaction PIN entered is incorrect.

We may temporarily “freeze” the Card and attempt to contact you if we note transactions that are unusual or appear suspicious. You are responsible for safeguarding the Card and do not have the right to stop payment on any transaction originated by use of your Card. The Card will at all points of time remain the property of Sodexo and the user needs to return the card to Sodexo whenever requested. In case the user is in receipt of a lost or misplaced card, the same should be handed over to Sodexo.

STATEMENTS AND RECORDS

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Cardholder, but all registered Cardholders can log onto the Sodexo Card Holder Portal (https://Cards.SodexoBRS.com) to view and download card transaction history. SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Cardholders.

NOTIFICATION OF ERROR

The Cardholder shall inform Sodexo in writing (cardsupport.in@sodexo.com) or should notify Customer Care immediately (1860-500-4949) within 15 days from the date of concerned transaction, if any irregularities or discrepancies exist in the transactions/ particulars of the Card Account on any statement that is made available to the Cardholder. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 15 days, it shall assume that the statement and the transactions are correct.

NOTIFICATION OF ERROR

The Cardholder shall inform Sodexo in writing (cardsupport.in@sodexo.com) or should notify Customer Care immediately (1860-500-4949) within 15 days from the date of concerned transaction, if any irregularities or discrepancies exist in the transactions/ particulars of the Card Account on any statement that is made available to the Cardholder. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 15 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

This Card is valid only in India. Keep your Card number and PIN in a safe place. Keep the PIN separate from your Card and do not give or otherwise make available to others your Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Meal / Resto Pass Cards.

LOST OR STOLEN CARDS / CARD HOTLISTING AND REPLACEMENT

The Card issued to you shall remain the property of Sodexo and shall be surrendered to Sodexo, on request. Once issued, a card can only be cancelled by the Customer and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from you. If a Customer requests Sodexo to cancel a particular active card the same will be communicated to you. Once a card is cancelled the Cardholder must destroy the card or return it to Sodexo

CARD CANCELLATION AND REFUND

The Card issued to you shall remain the property of Sodexo and shall be surrendered to Sodexo, on request. Once issued, a card can only be cancelled by the Customer and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from you. If a Customer requests Sodexo to cancel a particular active card the same will be communicated to you. Once a card is cancelled the Cardholder must destroy the card or return it to Sodexo.

LIMITATIONS ON OUR LIABILITY

Sodexo is not responsible or liable for any special, indirect, incidental, consequential, punitive or exemplary damages, including, but not limited to, lost profits in connection with this arrangement.

MODIFICATION, CANCELLATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of Sodexo Meal / Resto Pass Card including any part of this Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit www.sodexobenefits.in for the updated set of Sodexo Meal/Resto Pass Card Terms and Conditions.

COMPLIANCE WITH LAW

Sodexo Meal / Resto Pass Card is governed by the Reserve Bank of India (“RBI”) and is subject to directions/instructions issued by the regulator from time to time. Sodexo is not responsible or liable for any violation of applicable laws by the user. All transactions done by using Sodexo Meal / Resto Pass Card are subject to applicable Indian laws. The user shall not use the Card for any unlawful activity. By using this Card, the user(s) hereby declares that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by the RBI from time to time.

DATA PROTECTION AND PRIVACY

During any Customer Care service call, we may request for information such as your phone number and /or email, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information (I) provided to us by the Customer, such as your name and/or your address
(ii) provided by you at the time of activation/ KYC submission or during customer service calls
(iii) about purchases made with the Card, such as the date, the amount and the place of purchase.
For purposes of fraud prevention and regulatory compliance, we may also obtain information from providers of identity verification and demographic information data. We will use this information to process Card transactions, provide customer service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis. We may provide certain Information to others outside of Sodexo as permitted by any law, such as to government entities or other third parties as required by any law. We may develop marketing programs and send you offers for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services. We may also be required to disclose information to the RBI or such other authority as may be required by the RBI or under any other applicable law, relating to you and/or to yuo and/or to the transactions using the Sodexo Meal Card/Resto Pass Card.

TELEPHONE MONITORING/RECORDING

From time to time we may monitor and /or record telephone calls between you and Customer Care Executive to assure the quality of our customer service or as required by applicable law.

CARD MERCHANT USAGE

Sodexo Meal / Resto Pass Card is acceptable at select Sodexo Merchant Establishments in India which may display Sodexo Meal / Resto Pass Card logo and which are equipped with a POS terminal for card acceptance. The Card is for electronic use only, and a charge slip will be printed electronically from the POS Terminal. The Cardholder must sign the charge slip whenever the Card is used at a Sodexo Merchants Establishment and should retain a copy. Sodexo at an additional charge may furnish copies of the charge slip. Any charge slip not personally signed by the Cardholder, but which can be proved as being authorised by the Cardholder shall be his liability. The amount of the transaction is debited from the balance available on the Card immediately. The Sodexo Meal / Resto Pass Card is a PIN based card which will mandatorily require the Cardholder to enter the transaction PIN on the POS terminal at the time of every transaction.

NO WARRANTIES

We are not responsible or liable to you  (i) for any loss or misuse of the Card,
(ii) for any interruption of Card service,
(iii) for the quality, safety, legality, or any other aspect of the food and non-alcoholic beverages purchased from any Merchant with the Card. If a Merchant fails
to honour the Card or provide special offers given to other Bank Cardholders, please notify Customer Care Services at 18605 004949 or write to us at cardsupport. in@sodexo.com (toll share) to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability. However, the Cardholder should notify Sodexo of this complaint immediately. We will do a thorough investigation and revert with the findings and our findings shall be final and conclusive.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the user of the Card.

View the Hindi version of the Sodexo Meal Card Terms & Conditions HERE

Sodexo Gift Pass Terms & Conditions


Important message for Sodexo Voucher Users

The validity of Sodexo Vouchers which had an expiry date of 31st December 2016 stands extended till 31st December 2017 and they will continue to be accepted by Sodexo affiliated merchants till 31st December 2017. Now you can continue to use your Sodexo vouchers for longer at over 19,000 outlets across 1,250 cities all over India.

USER:

This Meal Voucher is non-transferable. Valid only for food and non-alcoholic beverages at eating joints or outlets Affiliated to Sodexo. No change or cash can be taken in exchange of this voucher.

AFFILIATE:

This voucher can be taken only as a payment for food and non-alcoholic beverages. No change or cash can be given in lieu of this voucher. This Voucher can be reimbursed in accordance with Company's terms and conditions till 315' January 2018. On receipt, mark each voucher with yourAffiliate code stamp and retain the stub on right hand side for record. This voucher remains the property of Sodexo and is not transferable. If a voucher is lost/ stolen, Sodexo will not be liable for replacement or compensation. This voucher is valid only in India. Please refer to our website www.sodexo.co.in for latest list of Affiliates and important terms and conditions in different languages.

USER DECLARATION:

I have myself used this voucher for food and non-alcoholic beverages.

View the Hindi version of the Sodexo Meal Card Terms & Conditions HERE

Sodexo Meal Pass Terms & Conditions


Important message for Sodexo Voucher Users

The validity of Sodexo Vouchers which had an expiry date of 31st December 2016 stands extended till 31st December 2017 and they will continue to be accepted by Sodexo affiliated merchants till 31st December 2017. Now you can continue to use your Sodexo vouchers for longer at over 19,000 outlets across 1,250 cities all over India.

USER:

This Gift Voucher is non-transferable. Valid only for articles, services or products in the outlets affiliated to Sodexo. No change or cash can be taken in exchange of this voucher.

AFFILIATE:

This voucher can be taken only as a payment for articles, services or products. No change or cash can be given in lieu of this voucher. On receipt, mark each voucher with your affiliate code stamp.This voucher remains the property of Sodexo and is not transferable. If a voucher is lost/stolen, Sodexo will not be liable for replacement or compensation. This voucher is valid only in India.



Please refer to our website for latest list of affiliates and important terms and conditions in different languages.

View the Hindi version of the Sodexo Meal Card Terms & Conditions HERE

Premium Pass Terms & Conditions



These Terms and Conditions apply to and regulate the issuance and usage of the Sodexo Premium Pass is offered jointly by Sodexo SVC India Private Limited (“Sodexo”) and IDFC Bank Limited (“IDFC”). These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.
DEFINITIONS 1. ‘Card Account’ shall mean the account opened in the name of the Cardholder and maintained by Sodexo for the purpose of usage of the Card as per the terms and conditions contained herein.
2. ‘Corporate’ or ‘Client’ shall mean an organization which instructs 'Sodexo' to issue a Premium Pass for the exclusive use of its employees / business associates etc.
3. ‘IDFC Bank’ shall mean IDFC Bank Ltd, a Company incorporated and registered under the Companies Act, 1956, having its registered office at KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600 031, Tamil Nadu, India includes its representatives and assignees.
4. ‘Merchant Establishment’ shall mean such physical or online establishments, located in India, which honor a RUPAY prepaid card shall include, among others, stores, shops, restaurants, hotels (whether retailers, distributors or manufacturers including retail stores and online merchants.
5. ‘Merchant’ means any person who owns or manages or operates a Merchant Establishment.
6. ‘PIN’ shall mean the 4-digit Personal Identification Number which will be handed over along with the Premium Pass in a secured and sealed kit. The cardholder will be prompted to enter this PIN at the time of transaction.
7. ‘Premium Pass’ or ‘Card’ or ‘Prepaid Card’, refers to the Sodexo/ IDFC cobranded Card which is a RUPAY enabled Domestic Prepaid Card issued by Sodexo in association with its co-branding Partner IDFC Bank to its Client. Premium Pass includes ‘Premium Pass Celebration’ and ‘Premium Pass Rewards’.
8. ‘Premium Pass Celebrations’, means Premium Pass that is a non-reloadable PIN-based card and issued with validity of 1 (one) year.
9. ‘Premium Pass Rewards’, means Premium Pass that is a reloadable PIN-based card and issued with validity of 3 (three) years.
10. 'EDC Terminal' refers to electronic Point-of-Sale terminals at Merchant establishments, whether of IDFC Bank or any other bank, on the shared network, that permit debiting of the Card account for purchase transactions from merchant establishments.
11. ‘Transactions’ shall mean any instruction given by a Cardholder using a Card directly or indirectly to Sodexo to affect a transaction. 12. ‘Consumer(s) / Cardholder(s)’ shall mean an employee / business associates of the Client who has been issued a valid Premium Pass by Sodexo. The terms "you" and "your" refer to employee/ business associates of the Client who has been issued a valid Sodexo Premium Pass (i.e. the ultimate beneficiary or the “Cardholder”)
13. ‘Valid Premium Pass’ shall mean Premium Pass issued by Sodexo; not expired or mutilated or altered and conforms to Issuers guidelines or instructions issued from time to time.
CARD ACTIVATION & VALIDITY The Card is sent in an inactive mode for security purposes and must be activated before you can use it. You can activate your card online or via SMS. (Please refer to the FAQs for more information).
Once the Card is activated, it can be used to make purchases until the “Validity” date printed on the Card. The Card is valid up to the expiry date mentioned on the face of the card. On that date, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance. Sodexo at its absolute discretion may terminate the Card.
CARD USAGE The Premium Pass is a Pre-Paid Payment Instrument that is issued by Sodexo and sponsored by IDFC Bank under RUPAY Scheme and can be used only in India. International purchases and purchases from International sites are restricted.
The Card is for electronic use only, however in the case the transaction is authorised on EDC Terminal then a charge slip/ sales slip is printed electronically from the EDC Terminal. The Cardholder will need to enter the 4-digit PIN at the time of transactions. The Cardholder may sign a sales slip whenever the Card is used at a Merchant Establishment and should retain his copy. The Premium Pass issued by Sodexo does not facilitate balance transfer or cash withdrawal. No interest shall be payable by Sodexo on the amount available / loaded on the Card. Sodexo accepts no responsibility for any surcharge levied by a Merchant and debited to the Card Account.
Any payment request from a Cardholder by means of the Premium Pass gives rise to a systemic authorization request. A purchase will not be authorized if it exceeds the available balance. However, if such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount. The transaction may be rejected if;
(a). the Card is reported lost or stolen;
(b). we are uncertain whether the transaction is authorized by you
(c). the card is expired or the available balance is not sufficient;
(d). if the transaction PIN (where applicable) entered is incorrect
(e). the transaction parameters do not meet the parameters defined by the Client
(f). We may temporarily “freeze” the Card and attempt to contact you if we note transactions that are unusual or appear suspicious.
Once the transaction is initiated and authorized, no stop payment request may be raised on any transaction originated by use of your Card.
The Cardholder is responsible for safeguarding the Card. The card will at all point of time remain the property of Sodexo and the Cardholder needs to return the card to Sodexo whenever requested. In case the User is in receipt of lost or misplaced card, the same will be handed over to Sodexo.
STATEMENTS AND RECORDS Sodexo will not generate any card statements (Physical/ PDF) that will be sent across to the Cardholder. The Cardholder can log onto the Cardholder Portal (https://www.sodexobenefitsindia.com/users/#manage-card) to view and download card transaction history. Cardholder can also view card transactions using the ‘Zeta’ mobile application. However, SMS or e-mail alerts will be sent to the mobile number/ email ID of registered Cardholders against certain card activity.
NOTIFICATION OF ERROR The Cardholder agrees to bring all disputes about a Transaction or entry in the Card Account to the notice of Sodexo within 15 days from the date of such Transaction or entry, in absence of which all Transaction and Card Account entries shall be constructed as correct and accepted by the Cardholder. The Cardholder can notify Sodexo in writing (cardsupport.in@sodexo.com) or via Customer Service (Contact Numbers: 1800 103 3030/ 1800 267 3030). Sodexo will conduct a thorough investigation and revert with the findings, and our findings shall be final and conclusive.
SAFE KEEP OF THE CARD Keep the Card and PIN in a safe place. Keep the PIN separate from the Card and do not give or otherwise make available to others the Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Premium Pass.
LOST OR STOLEN CARDS / CARD BLOCKING AND REPLACEMENT In case the Sodexo Premium Pass is misplaced/stolen or otherwise lost, the Cardholder must immediately report the same to Sodexo by calling Customer Service (Contact Numbers: 1800 103 3030/ 1800 267 3030) for blocking the Card. The Cardholder may also block the Sodexo Premium Pass by logging into the Cardholder Portal (https://www.sodexobenefitsindia.com/users/#manage-card) or via the ‘Zeta’ mobile app. Blocking the card in this manner is the best way of minimizing potential losses. Sodexo shall not be liable for any loss by the misuse of the card. Sodexo will replace a card with balance that was available on the blocked card only on request from the registered Cardholder post authentication. Such replacement would attract applicable charges as communicated to the Cardholder in the welcome letter and the card replacement request will be fulfilled only on realizing these charges form the card balance.
CARD CANCELLATION AND REFUND The Card issued to you shall remain the property of Sodexo and shall be surrendered to Sodexo, on request. Once issued, a card can only be cancelled by the Client and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from the Cardholder. If a Client requests Sodexo to cancel an active card, the same will be communicated to the Cardholder. Once a card is cancelled the Cardholder must destroy the card or return it to Sodexo.
LIMITATIONS ON OUR LIABILITY Sodexo is not responsible or liable for any special, direct, indirect, incidental, consequential, punitive or exemplary damages, including, but not limited to, lost profits with regards to the user of the card, the quality of products or services purchased from the Merchant, user experience of in connection with this arrangement.
MODIFICATION, CANCELLATION AND WAIVER Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of the Sodexo Premium Pass including any part of this Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit www.sodexobenefitsindia.com for the updated set of Sodexo Premium Pass Terms and Conditions.
COMPLIANCE WITH LAW The Sodexo Premium Pass is governed by the Reserve Bank of India (“RBI”) guidelines and is also subject to directions/instructions issued by the regulators from time to time and Sodexo is not responsible or liable for any violation of applicable laws by the User. All transactions done using the Sodexo Premium Pass are subject to applicable Indian laws. The User shall not use the Card for any unlawful activity. By using this Card, the User(s) hereby declare that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by RBI from time to time.
DATA PROTECTION AND PRIVACY During any Customer Service call, we may request for information such as your phone number, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information
i. provided to us by the Customer, such as your name and/or your address,
ii.provided by you at the time of activation/ KYC submission or during Customer service calls, and about purchases made with the Card, such as the date, the amount and the place of purchase. For purposes of fraud prevention and regulatory compliance.
We will use this information to process Card transactions, provide Customer service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis. We may provide certain Information to others outside of Sodexo as permitted by any law, such as to government entities or other third parties as required by any law.
We may develop marketing programs and send you offer for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services. We may also be required to disclose information to RBI or such other authority as may be required by RBI or under any other applicable law, relating to you and/or to the transactions entered using the Sodexo Premium Pass.
Telephone Monitoring/Recording: From time to time we may monitor and /or record telephone calls between you and Customer Service Executive to assure the quality of our Customer service or as required by applicable law.
NO WARRANTIES We are not responsible or liable to you
i. for any loss or misuse of the Card,
ii. for any interruption of Card service, iii.for the quality, safety, legality, or any other aspect of the products and services purchased from any Merchant with the Card.
If a Merchant fails to honor the Card or discriminate the user using other mode of payment, please notify Customer Service Services at 1800 103 3030/ 1800 267 3030 or write to us at cardsupport.in@sodexo.com to report the incident immediately. If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability. REGULATORY COMPLIANCE The Premium Pass are classified as Payment Instruments as defined under the Issuance and Operation of Pre-Paid Payment Instruments in India (Reserve Bank) Directions, 2009 which is governed by the Payment and Settlement Act, 2007 ('PSS Act, 2007'). All relevant Regulations will be binding on all the system participants as applicable from time to time. In compliance with RBI directions issued under PSS Act, 2007, the amount received from the Client for value of cards is deposited in an Escrow Account with the Bank, to ensure honoring of payments against Valid Card transactions to the Merchant. The detail of the Escrow Agent is mentioned on our website www.sodexobenefitsindia.com The user agrees to provide Sodexo with necessary information/documents as may be required to comply with Know Your Client / Anti - Money Laundering & Combating Financial Terrorism Guidelines issued by RBI including any amendments thereto.
APPLICABLE LAW AND JURISDICTION These Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by the Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.
YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the User of the Card.
During the term of the arrangement, Sodexo SVC India Private Limited (“Sodexo”) and IDFC Bank Limited (“IDFC”) jointly will be your exclusive provider of the Services. Please note that IDFC is the BIN sponsor and is only responsible for settlement activities and chargeback related roles and responsibilities. All other Services under the Transaction Documents are solely and completely provided Sodexo to the complete exclusion of IDFC.
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